Impact on Smart-1 Cloud due to DataTube issue

Incident Report for Check Point Services Status

Resolved

This incident has been resolved.

Posted Apr 08, 2021 - 21:30 UTC

Identified

Logs view for existing environment is working.
we are still investigating the issue of onboarding new customers.

Posted Apr 08, 2021 - 16:54 UTC

Investigating

Due to the running incident on DataTube, new Smart-1 Cloud customers are not able to on-board, and in exiting environments the logs view returns "query failed" error .

Posted Apr 08, 2021 - 11:37 UTC

This incident affected: Quantum Smart-1 Cloud (Quantum Smart-1 Cloud - EU Region, Quantum Smart-1 Cloud – US Region, Quantum Smart-1 Cloud – APAC Region).