CloudGuard SaaS Click Time URL Protection partial degradation

Incident Report for Check Point Services Status

Resolved

This incident has been fully resolved.
Posted Jan 07, 2021 - 22:23 UTC

Update

We are continuing to monitor for any further issues.
Posted Jan 07, 2021 - 18:24 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 07, 2021 - 15:19 UTC

Update

A fix has been deployed and benign emails with links replaced by Click Time URL Protection should be processed properly.

Some links replaced by Click Time URL Protection may still be unreachable. A fix for this is being prepared.
Posted Jan 07, 2021 - 10:08 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 07, 2021 - 09:28 UTC

Investigating

Customers using the Click Time URL Protection feature may experience the following symptoms
1. Some benign emails may be quarantined
2. Some links replaced by Click Time URL Protection are not reachable
Posted Jan 07, 2021 - 09:17 UTC
This incident affected: Harmony Email & Collaboration.
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