Smart-1 Cloud APAC region - problems in communication with GWs

Incident Report for Check Point Services Status

Resolved

This incident has been resolved.

Posted Aug 02, 2022 - 23:30 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 02, 2022 - 18:00 UTC

Update

We are continuing to work on a fix for this issue.

Posted Aug 02, 2022 - 14:01 UTC

Identified

Work around were applied to relevant customers

Posted Aug 01, 2022 - 13:36 UTC

Update

Work around were applied to relevant customers

Posted Aug 01, 2022 - 07:56 UTC

Update

Work around were applied to relevant customers

Posted Aug 01, 2022 - 07:55 UTC

Investigating

Customers in AP region will experience problems in communication with the Service.
New customers will not be able to establish connection with GW
Workaround is available at CP support.
Full fix will be scheduled soon

Posted Aug 01, 2022 - 07:54 UTC

This incident affected: Quantum Smart-1 Cloud (Quantum Smart-1 Cloud – AU Region).