Issues in EU-US regions

Authentication Issues in Infinity Portal

Summary

On December 21, 2025, between 01:54 and 03:36 UTC, some Infinity Portal users experienced intermittent authentication issues when accessing the platform. The issue was quickly identified and resolved, with full service restoration achieved within approximately 1 hour and 42 minutes.

Impact

Affected Period: December 21, 2025, 01:54 - 03:36 UTC (1 hour, 42 minutes)

User Impact:

• Some users experienced difficulties logging into the Infinity Portal
• Users who were already logged in were not affected and could continue working normally
• The issue affected users across different geographical regions

What Happened

A configuration synchronization issue caused some login requests to fail temporarily. Our monitoring systems detected the anomaly, and our engineering team was immediately alerted. The root cause was identified as a timing issue in how certain system configurations were being distributed across our infrastructure.

Resolution

1. Identified the configuration synchronization issue
2. Implemented an immediate fix to restore normal authentication flow
3. Verified that all users could successfully log in
4. Monitored the system to ensure stability

Timeline (UTC)

• 01:54 - Issue detected through automated monitoring
• 02:05 - Engineering team investigation began
• 02:30 - Root cause identified
• 02:45 - Fix implemented
• 03:15 - Service verified as fully operational
• 03:36 - Incident officially closed after stability confirmation

Our Commitment

We sincerely apologize for any inconvenience this incident may have caused. The security and reliability of the Infinity Portal are our highest priorities. We continuously work to improve our systems and processes to provide you with the best possible service.

If you have any questions or concerns about this incident, please contact Check Point support.