We completed recovering most of the affected networks and service has been restored. We are now in the final steps of recovery to full resolution.
Posted Jan 21, 2025 - 21:19 UTC
Update
We continue recovering affected network population
Posted Jan 21, 2025 - 19:50 UTC
Update
We successfully recovered some affected networks. We are working on deploying the fix to all affected population.
Posted Jan 21, 2025 - 18:24 UTC
Identified
We are validating the solution implemented internally
Posted Jan 21, 2025 - 17:17 UTC
Update
We have found a potential solution and currently verifying a fast implementation
Posted Jan 21, 2025 - 16:04 UTC
Update
We are continuing to investigate this issue.
Posted Jan 21, 2025 - 14:19 UTC
Update
We continue seeing a partial issue with some users unable to connect to their networks. Thorough investigation is still underway. The team is fully engaged and are working to resolve the issue or provide a swift workaround.
Posted Jan 21, 2025 - 13:31 UTC
Update
The issue is still under investigation. Security concerns have been ruled out, and we are focusing on infrastructure analysis.
Posted Jan 21, 2025 - 12:23 UTC
Update
The issue is still under investigation. Initial findings suggest it may be related to the ISP in Israel.
Posted Jan 21, 2025 - 11:29 UTC
Update
We are investigating the issue, it appears to be related to the Israel ISP.
Posted Jan 21, 2025 - 11:05 UTC
Investigating
We are currently investigating this issue.
Posted Jan 21, 2025 - 10:38 UTC
This incident affected: Harmony SASE Services - US Data Residency (Infrastructure Provisioning, Networking and Routing), Harmony SASE Services - EU Data Residency (Infrastructure Provisioning, Networking and Routing), and Harmony SASE Regions (Israel, Israel-2).