Summary
On Friday, December 5th, 2025, between 15:45 and 18:00 UTC, Infinity Portal Data Services experienced a temporary disruption affecting data ingestion and query operations.
Incident Timeline
- 15:45 – Alerts triggered for Infinity Portal Data Services; investigation began immediately.
- 16:00 – War room initiated with engineering teams.
- 16:15 – Issue narrowed down to a backend network security component impacting service communication.
- 17:00 – Fix identified and implemented in staging for validation.
- 17:45 – Fix successfully tested and rolled out to production environments.
- 18:00 – All services fully restored and stable.
Root Cause
The disruption was caused by an internal network security component misconfiguration that required adjustments to restore proper communication between services. The issue has been fully resolved.
Next Steps
We are improving monitoring and automation for these critical components to prevent similar issues in the future.