In some scenarios, some of the branch office and remote users may get the following error message when trying to browse to specific websites: '503 service temporarily unavailable'.
We are currently investigating this issue.
To ensure productivity, we recommend for administrators whose end users have been impacted: 1. Open Infinity Portal and navigate to Harmony Connect 2. Navigate to Policy > Identity Awareness 3. Disable Identity Awareness for branch offices 4. Click Apply Changes 5. Changes will deploy within a few minutes. A notification 'Identity Awareness has been updated' will appear at Infinity Portal Notification Center.
Posted May 10, 2021 - 07:14 UTC
This incident affected: Check Point Harmony Connect (CloudGuard Connect).